Ofcom has published its sixth annual Consumer Experience Report<http://stakeholders.ofcom.org.uk/market-data-research/market-data/consumer-experience-reports/consumer-experience/?utm_source=updates&utm_medium=email&utm_campaign=tce-11> which looks at how the communications market delivers benefits for consumers in terms of competition, choice and price.
It also evaluates how Ofcom’s work has benefitted consumers over the past 12 months.
The report found that fewer consumers are experiencing harm from silent or abandoned calls as a result of Ofcom’s action against companies who make them.
Just under a quarter of consumers (23 per cent) experienced an abandoned call during 2011, down from over a third (35 per cent) in 2009. The number of consumers experiencing silent calls has also fallen from 30 per cent in 2009 to 24 per cent in 2011. This follows Ofcom’s enforcement action to target companies who do not comply with Ofcom’s rules.
The full news release is available on the Ofcom website<http://media.ofcom.org.uk/2011/12/06/consumer-harm-from-silent-and-abandoned-calls-reduces-%e2%80%93-as-awareness-of-how-to-complain-increases/?utm_source=updates&utm_medium=email&utm_campaign=tce-11>.