Information sheets > doing business on-line

how to use telecoms and the Internet in business

A Number of Ways to Win New Business

by Colin Bryant, TelecomsAdvice

The telephone is a tried and tested way for customers to enquire about your products or services, but there are ways to encourage people to call your business first and give you that vital competitive edge.
Whether it is a number that is easy to remember, a free phone call or simply a n... >>

Access to textphones from a pbx

by Oftel

BT launched its TextDirect service in July 2001. The service offers a simple way for textphone users, and those who want to phone them, to connect to Typetalk, the text relay service. For those who haven't come across textphones before, they enable hearing-impaired users to use a phone by sendi... >>

Dealing with faults in your telephone system

by Oftel

If your office telephone system develops a fault there are several steps you can take to minimise the disruption to your business.
Before problems start
If you use different providers for different telecoms services, make sure you have a clear record of which provider supplies whic... >>

Fax by email and web and broadcasting services

by efax

fax to email services
Fax is still the essential businessman's tool; it's cheap, fast and efficient and almost every company in the world has a fax machine. But with the advance of new technology you can now receive faxes via the Internet straight to your email and send faxes from your email... >>

Internet Presentations and Meetings

by James Edison, Claripoint

Introduction
For most companies the first steps on the Internet have been with either a simple marketing 'brochure' website, or with a 'self-service' sales capability. Although, this has been successful for some companies, for others it has been inappropriate for either the satisfaction ... >>

Keeping it legal: the Internet and the law

by Crucible Multimedia

The Internet has developed rapidly as a self-regulating or even unregulated medium of communication. However, its economic potential is so great that regulation is increasingly required to ensure its continued growth. A balance between this growth potential and regulation or stagnation is a dif... >>

Marketing by telephone or fax

by Telephone and Fax Preference Service

Know your obligations under the Telecommunications (Data Protection and Privacy) Regulations 1999
The Telecommunications (Data Protection and Privacy) Regulations 1999 place a number of obligations on organisations that market their products and services by telephone and fax.
Marke... >>

Mobile Networking Using High Speed Data Services

by Orange

Aptek Consulting is a small software consultancy, based in Poole, in the South West of England. Common to many consultancies, Aptek's team spend much of their time on the road visiting clients, but still require access to the company IT infrastructure to access critical files, work on client sy... >>

Non-geographic and premium rate number services

by Colin Bryant, TelecomsAdvice

Non-geographic numbers were introduced so that special services could be provided at different rates to those normally charged for calls to STD geographic numbers. So, for example, businesses could advertise one number nationally which could be connected to a local service centre (depending o... >>

Storing and transferring your data

by Crucible Multimedia

This information sheet looks at the basics of data storage and file transfer.
Storing files on disk
A standard floppy disk holds 1.44 MB of data, but there are higher capacity solutions that hold around 100-200MB of data, such as Iomega Zip disks, the LS-120 and the "A Drive... >>

Telemeetings

by Richard Atkins, Orate Ltd

Given the sheer size of America, it is understandable that this country alone represents over 80% of the world market for conference calls. Yet distance is not always proportional to travelling time, as anybody who has sat in a traffic jam on the M6 or M25 (to name but two!) is well aware; and ... >>

Telephone, data and videoconferencing over the Internet

by Crucible Multimedia

There is an on-going debate around the advantages of e-mail over telephone calls, but clearly each has its role to play in a business communications strategy. One of the advantages of the telephone is the ability to get an instant response - it is a synchronous form of communication - and to ga... >>

Update and clean mailing lists

by Kathleen Fisher, MarketingFile.com

Why lists need to be cleaned
Direct marketing is an effective tool to reach potential customers and to develop an on-going relationship with existing customers, maximizing their loyalty and value. The direct marketing industry is booming with direct mail alone generating an estimated GBP2... >>

Using a network in your office

by Crucible Multimedia

In this information sheet we look at the basics of setting up a local area network (LAN) with two or more PCs.
Connecting computers with a peer-to-peer network
To connect two PCs all you need is a length of cable (cost: around GBP10-GBP20) and a little technical aptitude. Connect t... >>

Using e-mail in your business

by Crucible Multimedia

Electronic mail, or e-mail, is by far the most popular use of Internet-based technology and is a fast cheap and convenient way of communicating, both externally and within a company. Used properly it can help you and your business to work smarter and not harder.
What do I need to send e-... >>

Using mobile communications in your business

by John Tyreman, Mason Communications

Mobile communications are a useful way of keeping in touch with customers and suppliers - and even your own office. But communications on the move can be much more than the mobile phone. In this information sheet we set out the main types of mobile service available, highlighting the key featur... >>

Using the telephone to do business on-line

by Crucible Multimedia

The office telephone can be used for far more than simple voice communications. Does your company make the best possible use of the features available?
What else can you do with a telephone connection?
integrate geographically separate locations into one organisational teleph... >>

Virtual locations and telephone numbers

by Crucible Multimedia

What can you do to avoid the dislocation of communications with customers and suppliers when your business relocates and/or your telephone number changes? How can your customers contact you wherever you or they are at whatever time?
One of the least expensive but most powerful ways of g... >>

VoIP, Voice over Internet Protocol and Internet telephony

by Crucible Multimedia

The increased availability and use of broadband Internet connections has created increased interest in VoIP and Internet telephony - after all, if you have an always-on connection to the Internet for a fixed cost then telephone calls over it would be free wouldn't they? Well yes - but.... there ... >>


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telecoms & ICT products, services and issues for business & personal consumers - telephone, broadband Internet, VoIP, mobile phone, etc.

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Posted on 18 June 2013 | 11:59 am

Online copyright research

Nearly half of all internet users are unsure whether the content they are accessing online is legal, Ofcom research has found.Half of internet users unsure if content is legal Nearly half of all internet users are unsure whether the content they are accessing online is legal, Ofcom research has found. However, one in six people online believed [...]

Posted on 20 November 2012 | 10:08 am

How big is a byte?

Each unit is 1,024 times the unit below in the ladder. So, there are 1,024 Bytes in a Kilobyte, and 1,024 Kilobytes in a Megabyte.

Posted on 16 November 2012 | 9:58 am

Ofcom unveils plans to avoid mobile ‘capacity crunch’

Ofcom today published plans to enable the release of new airwaves for future generations of mobile devices, which will help meet consumers’ growing demand for data on the move. Ofcom today published plans to enable the release of new airwaves for future generations of mobile devices, which will help meet consumers’ growing demand for data on [...]

Posted on 16 November 2012 | 9:57 am

Which type of communicator are you?

New analysis of the UK’s communication habits has found that people can be categorised into five different groups of communicators, ranging from the ‘always on’ to the ‘detached’. New analysis of the UK’s communication habits has found that people can be categorised into five different groups of communicators, ranging from the ‘always on’ to the ‘detached’. Earlier [...]

Posted on 13 November 2012 | 10:12 am

Ofcom finalises 4G auction rules

Ofcom has today published final regulations and a timetable for the 4G mobile spectrum auction – the largest ever sale of mobile airwaves in the UK. Ofcom has today published final regulations and a timetable for the 4G mobile spectrum auction – the largest ever sale of mobile airwaves in the UK. This new spectrum will be [...]

Posted on 12 November 2012 | 7:00 am

Scam alert

Beware of a new mobile phone scam Scam alert Be aware of a text message scam. Some mobile customers have received text messages claiming to be from Ofcom. It asks consumers to click on a website address and then enter their personal details. The text message claims to be from the “Ofcom Communications Team” and mobile phone number [...]

Posted on 30 October 2012 | 4:44 pm

End of an analogue era paves way for 4G mobile

Ofcom today welcomed the successful completion of the UK’s switchover from analogue to digital terrestrial television. Ofcom today welcomed the successful completion of the UK’s switchover from analogue to digital terrestrial television. This has ensured that all UK households now have access to wide range of digital television channels and has also paved the way for [...]

Posted on 24 October 2012 | 7:47 am

Significant rise in children’s texting and time spent online

Children are texting and spending more time online than ever before, according to Ofcom’s latest annual report on children’s media habits. Children are texting and spending more time online than ever before, according to Ofcom’s latest annual report on children’s media habits. Texting is most prolific among 12-15 year olds, who say they are sending an average [...]

Posted on 23 October 2012 | 9:02 am

Stay safe online and beat the cyber criminals

Over half of people in the UK (56%) have been targeted by online criminals yet millions are stil in the dark about online safety, a new survey reveals today. Over half of people in the UK (56%) have been targeted by online criminals yet millions still remain blasé about online safety , a new survey reveals [...]

Posted on 22 October 2012 | 9:19 am

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