Information sheets > doing business on-line
how to use telecoms and the Internet in business
A Number of Ways to Win New Business
by Colin Bryant, TelecomsAdvice
The telephone is a tried and tested way for customers to enquire about your products or services, but there are ways to encourage people to call your business first and give you that vital competitive edge.
Whether it is a number that is easy to remember, a free phone call or simply a n... >>
Access to textphones from a pbx
by Oftel
BT launched its TextDirect service in July 2001. The service offers a simple way for textphone users, and those who want to phone them, to connect to Typetalk, the text relay service. For those who haven't come across textphones before, they enable hearing-impaired users to use a phone by sendi... >>
Dealing with faults in your telephone system
by Oftel
If your office telephone system develops a fault there are several steps you can take to minimise the disruption to your business.
Before problems start
If you use different providers for different telecoms services, make sure you have a clear record of which provider supplies whic... >>
Fax by email and web and broadcasting services
by efax
fax to email services
Fax is still the essential businessman's tool; it's cheap, fast and efficient and almost every company in the world has a fax machine. But with the advance of new technology you can now receive faxes via the Internet straight to your email and send faxes from your email... >>
Internet Presentations and Meetings
by James Edison, Claripoint
Introduction
For most companies the first steps on the Internet have been with either a simple marketing 'brochure' website, or with a 'self-service' sales capability. Although, this has been successful for some companies, for others it has been inappropriate for either the satisfaction ... >>
Keeping it legal: the Internet and the law
by Crucible Multimedia
The Internet has developed rapidly as a self-regulating or even unregulated medium of communication. However, its economic potential is so great that regulation is increasingly required to ensure its continued growth. A balance between this growth potential and regulation or stagnation is a dif... >>
Marketing by telephone or fax
by Telephone and Fax Preference Service
Know your obligations under the Telecommunications (Data Protection and Privacy) Regulations 1999
The Telecommunications (Data Protection and Privacy) Regulations 1999 place a number of obligations on organisations that market their products and services by telephone and fax.
Marke... >>
Mobile Networking Using High Speed Data Services
by Orange
Aptek Consulting is a small software consultancy, based in Poole, in the South West of England. Common to many consultancies, Aptek's team spend much of their time on the road visiting clients, but still require access to the company IT infrastructure to access critical files, work on client sy... >>
Non-geographic and premium rate number services
by Colin Bryant, TelecomsAdvice
Non-geographic numbers were introduced so that special services could be provided at different rates to those normally charged for calls to STD geographic numbers. So, for example, businesses could advertise one number nationally which could be connected to a local service centre (depending o... >>
Storing and transferring your data
by Crucible Multimedia
This information sheet looks at the basics of data storage and file transfer.
Storing files on disk
A standard floppy disk holds 1.44 MB of data, but there are higher capacity solutions that hold around 100-200MB of data, such as Iomega Zip disks, the LS-120 and the "A Drive... >>
Telemeetings
by Richard Atkins, Orate Ltd
Given the sheer size of America, it is understandable that this country alone represents over 80% of the world market for conference calls. Yet distance is not always proportional to travelling time, as anybody who has sat in a traffic jam on the M6 or M25 (to name but two!) is well aware; and ... >>
Telephone, data and videoconferencing over the Internet
by Crucible Multimedia
There is an on-going debate around the advantages of e-mail over telephone calls, but clearly each has its role to play in a business communications strategy. One of the advantages of the telephone is the ability to get an instant response - it is a synchronous form of communication - and to ga... >>
Update and clean mailing lists
by Kathleen Fisher, MarketingFile.com
Why lists need to be cleaned
Direct marketing is an effective tool to reach potential customers and to develop an on-going relationship with existing customers, maximizing their loyalty and value. The direct marketing industry is booming with direct mail alone generating an estimated GBP2... >>
Using a network in your office
by Crucible Multimedia
In this information sheet we look at the basics of setting up a local area network (LAN) with two or more PCs.
Connecting computers with a peer-to-peer network
To connect two PCs all you need is a length of cable (cost: around GBP10-GBP20) and a little technical aptitude. Connect t... >>
Using e-mail in your business
by Crucible Multimedia
Electronic mail, or e-mail, is by far the most popular use of Internet-based technology and is a fast cheap and convenient way of communicating, both externally and within a company. Used properly it can help you and your business to work smarter and not harder.
What do I need to send e-... >>
Using mobile communications in your business
by John Tyreman, Mason Communications
Mobile communications are a useful way of keeping in touch with customers and suppliers - and even your own office. But communications on the move can be much more than the mobile phone. In this information sheet we set out the main types of mobile service available, highlighting the key featur... >>
Using the telephone to do business on-line
by Crucible Multimedia
The office telephone can be used for far more than simple voice communications. Does your company make the best possible use of the features available?
What else can you do with a telephone connection?
integrate geographically separate locations into one organisational teleph... >>
Virtual locations and telephone numbers
by Crucible Multimedia
What can you do to avoid the dislocation of communications with customers and suppliers when your business relocates and/or your telephone number changes? How can your customers contact you wherever you or they are at whatever time?
One of the least expensive but most powerful ways of g... >>
VoIP, Voice over Internet Protocol and Internet telephony
by Crucible Multimedia
The increased availability and use of broadband Internet connections has created increased interest in VoIP and Internet telephony - after all, if you have an always-on connection to the Internet for a fixed cost then telephone calls over it would be free wouldn't they? Well yes - but.... there ... >>
telecomsadvice blog
telecoms & ICT products, services and issues for business & personal consumers - telephone, broadband Internet, VoIP, mobile phone, etc.
UK residential Broadband speeds research
UK residential Broadband speeds research ... more ..>>
Posted on 2 February 2012 | 10:26 am
research on non-geographic numbers (i.e. 08, 09 and 118)
Ofcom has published three pieces of research as part of its work on simplifying non-geographic numbers (for example 08, 09 and 118 numbers) ... more ..>>
Posted on 20 January 2012 | 5:36 pm
Ofcom draft annual plan 2012/13 and public meetings
Ofcom has published its draft annual plan 2012/13 and is holding a series of public meetings to hear people's views. ... more ..>>
Posted on 20 January 2012 | 5:28 pm
selected recent Ofcom publications
selected recent Ofcom publications ... more ..>>
Posted on 20 January 2012 | 5:23 pm
how the UK communications market delivers benefits for consumers in terms of competition, choice and price
Ofcom has published its sixth annual Consumer Experience Report.....which looks at how the communications market delivers benefits for consumers in terms of competition, choice and price. ... more ..>>
Posted on 20 January 2012 | 5:15 pm
how internet traffic is being managed on ISP networks
Ofcom has set out the steps it expects Internet Service Providers (ISPs) to take to ensure customers are aware of how internet traffic is being managed on their networks. ... more ..>>
Posted on 20 January 2012 | 5:07 pm
Mobilife mobile phone price comparison
Mobilife mobile phone price comparison website has been accredited by Ofcom to be 'accessible, accurate, transparent, comprehensive and up-to-date'. ... more ..>>
Posted on 1 June 2011 | 12:17 pm
A New Business Model
The new(ish) UK government has been taking steps of late to try to convince the world that Britain is 'open for business' whatever that may mean. As the new budget approaches, many insiders are saying that the main issues will be how that budget goes about encouraging growth across the UK. So far, plans for growth have been rather limited, although the government has been keen to point out that there is one. A lot has surrounded the plan to improve Britain's broadband connection to being the best in Europe by the end of the current parliament. ... more ..>>
Posted on 28 February 2011 | 3:12 pm
most popular smartphone operating system?
The Nokia Symbian platform has been overtaken by Google Android as the best selling smartphone operating system. ... more ..>>
Posted on 1 February 2011 | 9:47 am
new mobile services impact on 800MHz TV
independent study investigating the impact of new mobile services in the 800 MHz band on cable TV systems. ... more ..>>
Posted on 31 January 2011 | 3:24 pm
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