Information sheets > information age business
how the new economy may affect your business
Fax by email and web and broadcasting services
by efax
fax to email services
Fax is still the essential businessman's tool; it's cheap, fast and efficient and almost every company in the world has a fax machine. But with the advance of new technology you can now receive faxes via the Internet straight to your email and send faxes from your e... >>
How to avoid catching a virus
by Crucible Multimedia
So-called computer viruses are mini software programs which spread from computer to computer without the permission of the authorised computer administrator. They may be harmless pranks which can be easily disabled and removed, malicious attacks designed to damage or disrupt a particular system... >>
Internet Presentations and Meetings
by James Edison, Claripoint
Introduction
For most companies the first steps on the Internet have been with either a simple marketing 'brochure' website, or with a 'self-service' sales capability. Although, this has been successful for some companies, for others it has been inappropriate for either the satisfaction ... >>
Keeping it legal: the Internet and the law
by Crucible Multimedia
The Internet has developed rapidly as a self-regulating or even unregulated medium of communication. However, its economic potential is so great that regulation is increasingly required to ensure its continued growth. A balance between this growth potential and regulation or stagnation is a dif... >>
Making Mobile Phones More Efficient for Business
by Kingston inbusiness
As mobile phones become increasingly important in our business lives, Kingston inbusiness looks at the ways in which you can make your company's mobiles more efficient and cost effective.
Keeping control over the costs of company mobile phones can be a tricky business. As businesses have ... >>
Marketing by telephone or fax
by Telephone and Fax Preference Service
Know your obligations under the Telecommunications (Data Protection and Privacy) Regulations 1999
The Telecommunications (Data Protection and Privacy) Regulations 1999 place a number of obligations on organisations that market their products and services by telephone and fax.
Marke... >>
Mobile Networking Using High Speed Data Services
by Orange
Aptek Consulting is a small software consultancy, based in Poole, in the South West of England. Common to many consultancies, Aptek's team spend much of their time on the road visiting clients, but still require access to the company IT infrastructure to access critical files, work on client sy... >>
Netiquette: minding your e-mail Ps and Qs
by Crucible Multimedia
E-mail is a fairly new form of communication, but it has already developed a set of informal rules defining proper behaviour on-line. Knowing a few of the rules will stop you making social blunders, and perhaps more importantly will also ensure that the flow of e-mail does not impede your work ... >>
Non-geographic and premium rate number services
by Colin Bryant, TelecomsAdvice
Non-geographic numbers were introduced so that special services could be provided at different rates to those normally charged for calls to STD geographic numbers. So, for example, businesses could advertise one number nationally which could be connected to a local service centre (depending on ... >>
Overview of Mobile Data Technology
by Orange
WAP
WAP, or Wireless Application Protocol, has been developed to bring Internet content to mobile phones and other wireless devices. This means that users can easily access Web-based interactive information services and applications from their mobile phones or PDAs (Personal Digital Assis... >>
Telemeetings
by Richard Atkins, Orate Ltd
Given the sheer size of America, it is understandable that this country alone represents over 80% of the world market for conference calls. Yet distance is not always proportional to travelling time, as anybody who has sat in a traffic jam on the M6 or M25 (to name but two!) is well aware; and ... >>
Telephone, data and videoconferencing over the Internet
by Crucible Multimedia
There is an on-going debate around the advantages of e-mail over telephone calls, but clearly each has its role to play in a business communications strategy. One of the advantages of the telephone is the ability to get an instant response - it is a synchronous form of communication - and to ga... >>
Update and clean mailing lists
by Kathleen Fisher, MarketingFile.com
Why lists need to be cleaned
Direct marketing is an effective tool to reach potential customers and to develop an on-going relationship with existing customers, maximizing their loyalty and value. The direct marketing industry is booming with direct mail alone generating an estimated £20 ... >>
Using e-mail in your business
by Crucible Multimedia
Electronic mail, or e-mail, is by far the most popular use of Internet-based technology and is a fast cheap and convenient way of communicating, both externally and within a company. Used properly it can help you and your business to work smarter and not harder.
What do I need to send e-... >>
Using mobile communications in your business
by John Tyreman, Mason Communications
Mobile communications are a useful way of keeping in touch with customers and suppliers - and even your own office. But communications on the move can be much more than the mobile phone. In this information sheet we set out the main types of mobile service available, highlighting the key featur... >>
Using the Internet as a virtual community
by Crucible Multimedia
The powerful communications facilities offered by the Internet have changed the way many people access information and make contacts. Over Internet the exploitation of the industry grapevine or "word of mouth" sources is not limited by time or geography – by becoming a member of a vir... >>
Virtual locations and telephone numbers
by Crucible Multimedia
What can you do to avoid the dislocation of communications with customers and suppliers when your business relocates and/or your telephone number changes? How can your customers contact you wherever you or they are at whatever time?
One of the least expensive but most powerful ways of gen... >>
VoIP, Voice over Internet Protocol and Internet telephony
by Crucible Multimedia
The increased availability and use of broadband Internet connections has created increased interest in VoIP and Internet telephony - after all, if you have an always-on connection to the Internet for a fixed cost then telephone calls over it would be free wouldn't they? Well yes - but.... there ... >>
What is computer telephony integration?
by Crucible Multimedia
How much does your business spend in the routine administration of its telephone system, in terms of staff time and payments to external services? By integrating your telephone and computer systems you could save operating costs and improve your company's efficiency, and even potentially open u... >>
What is the Internet?
by Crucible Multimedia
The Internet is an international network of computer systems that talk to each other using a defined communications protocol – Internet Protocol (IP), allowing users to access facilities such as e-mail and the World Wide Web (WWW).
E-mail
E-mail, or electronic mail, is a facility th... >>
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