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how the new economy may affect your business

Business efficiency from mobile communications

by Kingston inbusiness

As mobile phones become increasingly important in our business lives, Kingston inbusiness looks at the ways in which you can make your company's mobiles more efficient and cost effective.
Keeping control over the costs of company mobile phones can be a tricky business. As businesses have ... >>

business email applications and services

by Crucible Multimedia

Electronic mail, or e-mail, is by far the most popular use of Internet-based technology and is a fast cheap and convenient way of communicating, both externally and within a company. Used properly it can help you and your business to work smarter and not harder.
What do I need to send e-... >>

Business mobile communications

by John Tyreman, Mason Communications

Mobile communications are a useful way of keeping in touch with customers and suppliers - and even your own office. But communications on the move can be much more than the mobile phone. In this information sheet we set out the main types of mobile service available, highlighting the key featur... >>

Dealing with faults in your telephone system

by Oftel

If your office telephone system develops a fault there are several steps you can take to minimise the disruption to your business.
Before problems start
If you use different providers for different telecoms services, make sure you have a clear record of which provider supplies whic... >>

Fax by email and web, and fax broadcasting services

by efax

fax to email services
Fax is still the essential businessman's tool; it's cheap, fast and efficient and almost every company in the world has a fax machine. But with the advance of new technology you can now receive faxes via the Internet straight to your email and send faxes from your email... >>

Internet business applications

by Crucible Multimedia

The Internet is an international network of computer systems that talk to each other using a defined communications protocol - Internet Protocol (IP), allowing users to access facilities such as e-mail and the World Wide Web (WWW).
E-mail, or electronic mail, is a facility th... >>

Internet communications, websites and the law

by Crucible Multimedia

The Internet has developed rapidly as a self-regulating or even unregulated medium of communication. However, its economic potential is so great that regulation is increasingly required to ensure its continued growth. A balance between this growth potential and regulation or stagnation is a dif... >>

Internet presentations, videconferencing, teleconferencing and virtual meetings

by James Edison, Claripoint

For most companies the first steps on the Internet have been with either a simple marketing 'brochure' website, or with a 'self-service' sales capability.  Although, this has been successful for some companies, for others it has been inappropriate for either the satisfaction ... >>

Marketing by telephone or fax - law and the TPS and FPS 'Preference Services'

by Telephone and Fax Preference Service

Know your obligations under the Telecommunications (Data Protection and Privacy) Regulations 1999
The Telecommunications (Data Protection and Privacy) Regulations 1999 place a number of obligations on organisations that market their products and services by telephone and fax.
Marke... >>

Mobile Networking Using High Speed Data Services

by Orange

Aptek Consulting is a small software consultancy, based in Poole, in the South West of England. Common to many consultancies, Aptek's team spend much of their time on the road visiting clients, but still require access to the company IT infrastructure to access critical files, work on client sy... >>

Netiquette: e-mail and forum etiquette

by Crucible Multimedia

E-mail is a fairly new form of communication, but it has already developed a set of informal rules defining proper behaviour on-line. Knowing a few of the rules will stop you making social blunders, and perhaps more importantly will also ensure that the flow of e-mail does not impede your work ... >>

Non-geographic and premium rate number services

by Colin Bryant, TelecomsAdvice

Non-geographic numbers were introduced so that special services could be provided at different rates to those normally charged for calls to STD geographic numbers. So, for example, businesses could advertise one number nationally which could be connected to a local service centre (depending o... >>

Non-geographic numbers win new business

by Colin Bryant, TelecomsAdvice

The telephone is a tried and tested way for customers to enquire about your products or services, but there are ways to encourage people to call your business first and give you that vital competitive edge.
Whether it is a number that is easy to remember, a free phone call or simply a n... >>

Overview of Mobile Data Technology

by Orange

WAP, or Wireless Application Protocol, has been developed to bring Internet content to mobile phones and other wireless devices. This means that users can easily access Web-based interactive information services and applications from their mobile phones or PDAs (Personal Digital Assis... >>

small business office network

by Crucible Multimedia

In this information sheet we look at the basics of setting up a local area network (LAN) with two or more PCs.
Connecting computers with a peer-to-peer network
To connect two PCs all you need is a length of cable (cost: around GBP10-GBP20) and a little technical aptitude. Connect t... >>

Storing and transferring data

by Crucible Multimedia

This information sheet looks at the basics of data storage and file transfer.  
Storing files on disk
A standard floppy disk holds 1.44 MB of data, but there are higher capacity solutions that hold around 100-200MB of data, such as Iomega Zip disks, the LS-120 and the "A Drive... >>

Telemeetings, telephone conferencing or teleconferencing

by Richard Atkins, Orate Ltd

Given the sheer size of America, it is understandable that this country alone represents over 80% of the world market for conference calls. Yet distance is not always proportional to travelling time, as anybody who has sat in a traffic jam on the M6 or M25 (to name but two!) is well aware; and ... >>

telephone business on-line

by Crucible Multimedia

The office telephone can be used for far more than simple voice communications. Does your company make the best possible use of the features available?
What else can you do with a telephone connection?
integrate geographically separate locations into one organisational teleph... >>

Telephone, data and videoconferencing over the Internet

by Crucible Multimedia

There is an on-going debate around the advantages of e-mail over telephone calls, but clearly each has its role to play in a business communications strategy. One of the advantages of the telephone is the ability to get an instant response - it is a synchronous form of communication - and to ga... >>

textphone pbx configuration for deaf, hearing and speech impaired assistance

by Oftel

BT launched its TextDirect service in July 2001. The service offers a simple way for textphone users, and those who want to phone them, to connect to Typetalk, the text relay service. For those who haven't come across textphones before, they enable hearing-impaired users to use a phone by sendi... >>

Update and clean mailing lists

by Kathleen Fisher,

Why lists need to be cleaned
Direct marketing is an effective tool to reach potential customers and to develop an on-going relationship with existing customers, maximizing their loyalty and value. The direct marketing industry is booming with direct mail alone generating an estimated GBP2... >>

virtual communities as a business network

by Crucible Multimedia

The powerful communications facilities offered by the Internet have changed the way many people access information and make contacts. Over Internet the exploitation of the industry grapevine or "word of mouth" sources is not limited by time or geography - by becoming a member of a vir... >>

Virtual locations and non-geographic telephone numbers

by Crucible Multimedia

What can you do to avoid the dislocation of communications with customers and suppliers when your business relocates and/or your telephone number changes? How can your customers contact you wherever you or they are at whatever time?
One of the least expensive but most powerful ways of g... >>

Virus and malware protection for small businesses

by Crucible Multimedia

So-called computer viruses are mini software programs which spread from computer to computer without the permission of the authorised computer administrator. They may be harmless pranks which can be easily disabled and removed, malicious attacks designed to damage or disrupt a particular system... >>

VoIP, Voice over Internet Protocol and Internet telephone calls

by Crucible Multimedia

The increased availability and use of broadband Internet connections has created increased interest in VoIP and Internet telephony - after all, if you have an always-on connection to the Internet for a fixed cost then telephone calls over it would be free wouldn't they? Well yes - but.... there ... >>

What is computer telephony integration (CTI)?

by Crucible Multimedia

How much does your business spend in the routine administration of its telephone system, in terms of staff time and payments to external services? By integrating your telephone and computer systems you could save operating costs and improve your company's efficiency, and even potentially open u... >>

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