UK Telecoms and ICT Index and Links - O

OFCOM - Office of Communications
The UK government watchdog body which has incorporated Oftel, the Radio Authority (RA), the Radio Communications Agency (RCA), the Broadcasting Standards Commission (BSC) and the Independent Television Commission (ITC).

external links:CISAS
Communications and Internet Services Adjudication Scheme
Ofcom (previously Oftel) complaints
Ofcom contact form for complaints

information sheets:Oftel now Ofcom complaints for telecommunications and Internet, communications by the Ombudsman (Otelo) or (CISAS) Alternative Dispute Resolution (ADR) services

related index entries:CISAS
ITC - Independent Television Commission
OFTEL - Office of Telecommunications
Ombudsman Services
RADIOCOMMUNICATIONS AGENCY


OFTEL - Office of Telecommunications
The UK telecommunication watchdog. Now Ofcom.

external links:CISAS
Communications and Internet Services Adjudication Scheme
Ofcom (previously Oftel) complaints
Ofcom contact form for complaints
Oftel
Now absorbed into Ofcom but archive information available

FAQs:I am not satisfied with my telephone company's response to my complaint, what can I do?

information sheets:Office of the Telecoms Ombudsman - otelo

related index entries:CISAS
OFCOM - Office of Communications


OLO - Other Licensed Operator
Companies other than BT (and Kingston Communications in the Hull area) which operate telecoms systems.


Ombudsman Services
One of the adjudication services appointed by Ofcom to handle consumer complaints.

external links:CISAS
Communications and Internet Services Adjudication Scheme
Ofcom (previously Oftel) complaints
Ofcom contact form for complaints
Ombudsman Services
Ombudsman Services

FAQs:I am not satisfied with my telephone company's response to my complaint, what can I do?

information sheets:Oftel now Ofcom complaints for telecommunications and Internet, communications by the Ombudsman (Otelo) or (CISAS) Alternative Dispute Resolution (ADR) services

related index entries:CISAS
OFCOM - Office of Communications
OTELO


ON-LINE or ONLINE
Where a customer is directly linked via a distribution network to a server, enabling him/her to interact with the server at any time. Covers services available over the Internet, but also access over other networks, EDI, bulletin boards and other dial-up or remote access services.


OPEN ACCESS
Where a network operator grants access to a network to any service provider who may reasonably request it, such as by BT to other licensed operators.


OTELO
The Office of the Telecommunications Ombudsman (otelo) - now called' Ombudsman Services' investigates consumer complaints against telecoms operators who have signed-up to the otelo procedure.

external links:CISAS
Communications and Internet Services Adjudication Scheme
Ofcom (previously Oftel) complaints
Ofcom contact form for complaints
otelo - now Ombudsman Services
The Office of the Telecommunications Ombudsman (otelo) now Ombudsman Services - investigates consumer complaints against telecoms operators who have signed-up to the otelo procedure.

FAQs:I am not satisfied with my telephone company's response to my complaint, what can I do?

information sheets:Oftel now Ofcom complaints for telecommunications and Internet, communications by the Ombudsman (Otelo) or (CISAS) Alternative Dispute Resolution (ADR) services

related index entries:CISAS
Ombudsman Services




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