UK Telecoms and ICT Index and Links - C
- CABLE COMPANY or PTO
- CABLE MODEM
- CALL BARRING
- CALL DIVERSION
- CALL FORWARDING
- CALL HUNTING
- CALL LOGGING
- CALL MANAGEMENT
- CALL ROUTING
- CALL WAITING
- CALLER DISPLAY
- CALLING CARD
- CATV - Community Antenna Television
- CELLSTREAM
- CENTREX
- CFB - Communications for Business
- CISAS
- CLI - Calling Line Identification
- CMA - Communciations Management Association
- CO-AXIAL CABLE
- COMMUNICATIONS SERVER
- CONCENTRATOR
- CONFERENCE CALLING
- CONNECTIVITY
- COPPER WIRE
- CORDLESS TELEPHONE
- CPS - Carrier Pre Selection
- CRM - Customer Relationship Management
- CTI - Computer Telephony Integration
CABLE COMPANY or PTO
A company licensed to provide telephony and broadcast television services within an exclusive local franchise in the UK.
| external links: | Cable companies and their franchise areas |
| information sheets: | How to find where telecoms services are available Improving Internet connectivity |
| related index entries: | CATV - Community Antenna Television TELECOMS OPERATORS |
CABLE MODEM
Used to connect a computer or network to the Internet through a cable TV network .
| external links: | Broadband Stakeholder Group Group of several hundred representatives of 'stakeholders' in the establishment and use of a broadband infrastructure in the UK. It includes public and private, supplier and consumer interest organisations and seeks to inform and influence government policy. cable modems and broadband |
| information sheets: | Getting connected to the Internet Introduction to telecoms technologies |
| features: | Battle of the Bandwidths Broadband - a Guide for Small Businesses |
| related index entries: | CONNECTIVITY |
CALL BARRING
A facility enabling the customer to program a standard telephone line so that out-going calls to certain numbers, for example international or premium rate services, cannot be made.
| related index entries: | CALL MANAGEMENT |
CALL DIVERSION
A service which allows in-coming calls to be re-directed to another number. (Available on all digital exchanges.)
CALL FORWARDING
A facility which allows an in-coming call to be sent to a different phone or extension.
| related index entries: | CALL MANAGEMENT |
CALL HUNTING
A facility allowing a call to a particular extension to be forwarded to another extension if left unanswered for a specified interval.
| related index entries: | CALL MANAGEMENT |
CALL LOGGING
A facility which records the numbers dialed by individual extensions.
| related index entries: | CALL MANAGEMENT |
CALL MANAGEMENT
Telephone systems incorporate a range of features aimed at managing calls in the most efficient way.
CALL ROUTING
The facility to switch telephone calls between different lines and extensions.
CALL WAITING
A service whereby a user engaged on a call is given an indication that another call is being made to that line. (Available on all digital exchanges.)
| related index entries: | RING BACK |
CALLER DISPLAY
A feature that allows customers to see the number from which they are being called before they answer the telephone.
| related index entries: | CLI - Calling Line Identification |
CALLING CARD
A service that allows calls made from any telephone to be billed to a different telephone or credit card account.
| related index entries: | CALL ROUTING SMARTCARD |
CATV - Community Antenna Television
Cable Television which uses a shared satellite dish to receive broadcasts which are then distributed locally to the community via hybrid fibre/coax cable.
| related index entries: | BROADBAND CABLE COMPANY or PTO |
CELLSTREAM
A 2 - 155 Mbps leased line used by very large corporates or specialist companies to connect different locations on a private network, or to an Internet Service Provider for an "always-on" broadband Internet connection.
| related index entries: | LEASED LINE |
CENTREX
The term used to denote the provision of PBX-type functionality and network services direct to the subscriber from a telecom operator's CENTRalised EXchange.
| information sheets: | What is Centrex? |
CFB - Communications for Business
The business advisory committee on telecoms, set up in 1984 to advise Oftel. Awaiting the revival of something similar under Ofcom.
| external links: | Communications for Business - CFB English Advisory Committee on Telecommunications became defunct after Oftel was absorbed by Ofcom |
| related index entries: | ACTs - Advisory Committees on Telecommunications |
CISAS
Communication and Internet Services Ajudication Scheme
CLI - Calling Line Identification
Provides the called person with the number of the telephone from which an in-coming call has been made. CLI services allow users to find out the number of callers or to withhold their number.
| related index entries: | ANONYMOUS CALL REJECTION CALL MANAGEMENT CALLER DISPLAY |
CMA - Communciations Management Association
| external links: | Communications Management Association |
CO-AXIAL CABLE
A type of cable with a central wire surrounded by insulation which separates it from a conductive mesh sleeve, the whole being then covered a protective insulating sleeve and generally used for conveying television pictures.
COMMUNICATIONS SERVER
A computer-based telephone system which can handle both voice and data communications.
| information sheets: | What is a network? What is computer telephony integration? |
| related index entries: | CTI - Computer Telephony Integration TELEPHONE SYSTEM |
CONCENTRATOR
The point within a local telephone network where wiring converges before being transported to a local exchange.
CONFERENCE CALLING
Where three or more people in different locations can have a joint telephone conversation. (Available on all digital exchanges.)
| features: | Going multilingual - with technology's help |
| related index entries: | AUDIOCONFERENCING |
CONNECTIVITY
Internet connections range from dial-up connections using a standard telephone line or ISDN to broadband and "always on" connections such as ADSL, CATV or leased lines. To get connected an account with an Internet Service Provider is also required.
COPPER WIRE
The main transmission medium used in telephone networks to connect telephones or other apparatus to the local exchange. Copper lines have relatively narrow bandwidth and hence limited ability to carry broadband services such as video, unless combined with an enabling technology such as ADSL.
CORDLESS TELEPHONE
A telephone which uses a short-distance radio connection to connect the user to a base station and thence to the public telephone network. The user can make and receive calls anywhere within range of the base station.
CPS - Carrier Pre Selection
A facility which allows users to opt for certain defined classes of call to be carried by an operator selected in advance, without having to dial a prefix or use an adaptor. Also known as equal access.
| external links: | Carrier Pre-selection Operators from the Oftel archive on the Ofcom site - hopefully an up-to-date list will appear on the Ofcom site. Uswitch Ofcom approved comparison site for residential consumers but will come up with companies who also offer competitive small business solutions |
| FAQs: | What's this about dialling a prefix before the number, to be billed by a different telco? |
| information sheets: | Buyer's guide to fixed telecom services 'Carrier pre-selection' consumer guide - July 2002 How to find where telecoms services are available |
| related index entries: | CALL ROUTING LCR - Least Cost Routing |
CRM - Customer Relationship Management
| external links: | CRM-Forum |
| information sheets: | Marketing by telephone or fax Update and clean mailing lists What is computer telephony integration? |
| features: | Building a customer relationship management strategy |
| related index entries: | CTI - Computer Telephony Integration UNIFIED MESSAGING |
CTI - Computer Telephony Integration
Where a telephone system is connected to a computer network and can use features such as automated dialing in conjunction with databases for greater efficiency and enhanced customer service.
| external links: | CompInfo Directory us based technical portal Crucible Technologies This company sells telecoms equipment. It is not connected in any way with Crucible Multimedia Ltd the publishers of TelecomsAdvice. TMCnet US site but broad technical info |
| information sheets: | What is computer telephony integration? |
| features: | Going multilingual - with technology's help The practical applications of convergence What to consider when buying a telephone system |
| related index entries: | AUTOMATIC DIALLER CALL MANAGEMENT COMMUNICATIONS SERVER CRM - Customer Relationship Management SCREEN POPPING UNIFIED MESSAGING VoIP - Voice over Internet Protocol |
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