UK Telecoms and ICT Index and Links - C

CABLE COMPANY or PTO
A company licensed to provide telephony and broadcast television services within an exclusive local franchise in the UK.

external links:Cable companies and their franchise areas
there is only Virgin providing cable now - use the postcode checker to see if you are in their cable area.

information sheets:Improving Internet connectivity with ISDN, ADSL, cable, broadband and mobile broadband
ISDN, ADSL, cable, broadband and mobile telecoms services availability

related index entries:CATV - Community Antenna Television
TELECOMS OPERATORS


CABLE MODEM
Used to connect a computer or network to the Internet through a cable TV network .

external links:Broadband Stakeholder Group
Group of several hundred representatives of 'stakeholders' in the establishment and use of a broadband infrastructure in the UK. It includes public and private, supplier and consumer interest organisations and seeks to inform and influence government policy.
cable modems and broadband

information sheets:Getting connected to the Internet
Introduction to telecoms terms and technologies

features:Broadband - a Guide for Small Businesses
Broadband bandwidth download speed

related index entries:CONNECTIVITY


CALL BARRING
A facility enabling the customer to program a standard telephone line so that out-going calls to certain numbers, for example international or premium rate services, cannot be made.

related index entries:CALL MANAGEMENT


CALL DIVERSION
A service which allows in-coming calls to be re-directed to another number. (Available on all digital exchanges.)


CALL FORWARDING
A facility which allows an in-coming call to be sent to a different phone or extension.

related index entries:CALL MANAGEMENT


CALL HUNTING
A facility allowing a call to a particular extension to be forwarded to another extension if left unanswered for a specified interval.

related index entries:CALL MANAGEMENT


CALL LOGGING
A facility which records the numbers dialed by individual extensions.

related index entries:CALL MANAGEMENT


CALL MANAGEMENT
Telephone systems incorporate a range of features aimed at managing calls in the most efficient way.

features:Building a customer relationship management (CRM) strategy
Buying a business telephone system

related index entries:CALL BARRING
CALL FORWARDING
CALL HUNTING
CALL LOGGING
CALL ROUTING
CLI - Calling Line Identification
CTI - Computer Telephony Integration
DDI - Direct Dialing In
MSN - Multiple Subscriber Numbering
TELEPHONE SYSTEM
VOICEMAIL


CALL ROUTING
The facility to switch telephone calls between different lines and extensions.

information sheets:indirect access telecoms service

related index entries:ACD - Automatic Call Distribution
AUTOMATED ATTENDANT
CALL MANAGEMENT
CALL ROUTING
CALLING CARD
CPS - Carrier Pre Selection
IVR - Interactive Voice Response
LCR - Least Cost Routing


CALL WAITING
A service whereby a user engaged on a call is given an indication that another call is being made to that line. (Available on all digital exchanges.)

related index entries:RING BACK


CALLER DISPLAY
A feature that allows customers to see the number from which they are being called before they answer the telephone.

related index entries:CLI - Calling Line Identification


CALLING CARD
A service that allows calls made from any telephone to be billed to a different telephone or credit card account.

related index entries:CALL ROUTING
SMARTCARD


CATV - Community Antenna Television
Cable Television which uses a shared satellite dish to receive broadcasts which are then distributed locally to the community via hybrid fibre/coax cable.

related index entries:BROADBAND
CABLE COMPANY or PTO


CELLSTREAM
A 2 - 155 Mbps leased line used by very large corporates or specialist companies to connect different locations on a private network, or to an Internet Service Provider for an "always-on" broadband Internet connection.

related index entries:LEASED LINE


CENTREX
The term used to denote the provision of PBX-type functionality and network services direct to the subscriber from a telecom operator's CENTRalised EXchange.

information sheets:What is Centrex virtual exchange service?


CFB - Communications for Business
The business advisory committee on telecoms, set up in 1984 to advise Oftel. Awaiting the revival of something similar under Ofcom.

external links:Communications for Business - CFB
English Advisory Committee on Telecommunications became defunct after Oftel was absorbed by Ofcom

related index entries:ACTs - Advisory Committees on Telecommunications


CISAS
Communications and Internet Services Adjudication Scheme - rival service to Ombudsman Services (previously Otelo) - appointed by Ofcom to adjudicate on consumer telecoms complaints.

external links:CISAS
Communications and Internet Services Adjudication Scheme

FAQs:I am not satisfied with my telephone company's response to my complaint, what can I do?
I'm not happy with the service provided by my telecoms supplier. What can I do?

information sheets:Oftel now Ofcom complaints for telecommunications and Internet, communications by the Ombudsman (Otelo) or (CISAS) Alternative Dispute Resolution (ADR) services

related index entries:OFCOM - Office of Communications
OFTEL - Office of Telecommunications
Ombudsman Services
OTELO


CLI - Calling Line Identification
Provides the called person with the number of the telephone from which an in-coming call has been made. CLI services allow users to find out the number of callers or to withhold their number.

related index entries:ANONYMOUS CALL REJECTION
CALL MANAGEMENT
CALLER DISPLAY


CMA - Communciations Management Association

external links:Communications Management Association


CO-AXIAL CABLE
A type of cable with a central wire surrounded by insulation which separates it from a conductive mesh sleeve, the whole being then covered a protective insulating sleeve and generally used for conveying television pictures.


COMMUNICATIONS SERVER
A computer-based telephone system which can handle both voice and data communications.

information sheets:SME small business LAN local area network
What is computer telephony integration (CTI)?

related index entries:CTI - Computer Telephony Integration
TELEPHONE SYSTEM


CONCENTRATOR
The point within a local telephone network where wiring converges before being transported to a local exchange.


CONFERENCE CALLING
Where three or more people in different locations can have a joint telephone conversation. (Available on all digital exchanges.)

features:International export multilingual websites

related index entries:AUDIOCONFERENCING


CONNECTIVITY
Internet connections range from dial-up connections using a standard telephone line or ISDN to broadband and "always on" connections such as ADSL, CATV or leased lines. To get connected an account with an Internet Service Provider is also required.

information sheets:Getting connected to the Internet
How to choose a business broadband provider

related index entries:ADSL - Asymmetric Digital Subscriber Line
BROADBAND
CABLE MODEM
DIAL-UP
ISDN - Integrated Services Digital Network
ISP - Internet Service Provider
LEASED LINE


COPPER WIRE
The main transmission medium used in telephone networks to connect telephones or other apparatus to the local exchange. Copper lines have relatively narrow bandwidth and hence limited ability to carry broadband services such as video, unless combined with an enabling technology such as ADSL.


CORDLESS TELEPHONE
A telephone which uses a short-distance radio connection to connect the user to a base station and thence to the public telephone network. The user can make and receive calls anywhere within range of the base station.

information sheets:Business mobile communications
Cordless and DECT phones applications & products
uk residential fixed landline telephone and broadband services

related index entries:BASE STATION
DECT - Digital European Cordless Telecommunications
WIRELESS TELEPHONY


CPS - Carrier Pre Selection
A facility which allows users to opt for certain defined classes of call to be carried by an operator selected in advance, without having to dial a prefix or use an adaptor. Also known as equal access.

external links:Carrier Pre-selection Operators
from the Oftel archive on the Ofcom site - hopefully an up-to-date list will appear on the Ofcom site.
Uswitch
Ofcom approved comparison site for residential consumers but will come up with companies who also offer competitive small business solutions

FAQs:What's this about dialling a prefix before the number, to be billed by a different telco?

information sheets:'Carrier pre-selection' (CPS) consumer guide - July 2002
Fixed landline business telecommunications services
ISDN, ADSL, cable, broadband and mobile telecoms services availability

related index entries:CALL ROUTING
LCR - Least Cost Routing


CRM - Customer Relationship Management

external links:CRM-Forum

information sheets:Marketing by telephone or fax - law and the TPS and FPS 'Preference Services'
Update and clean mailing lists
What is computer telephony integration (CTI)?

features:Building a customer relationship management (CRM) strategy

related index entries:CTI - Computer Telephony Integration
UNIFIED MESSAGING


CTI - Computer Telephony Integration
Where a telephone system is connected to a computer network and can use features such as automated dialing in conjunction with databases for greater efficiency and enhanced customer service.

external links:CompInfo Directory
us based technical portal
Crucible Technologies
This company sells telecoms equipment. It is not connected in any way with Crucible Multimedia Ltd the publishers of TelecomsAdvice.
TMCnet
US site but broad technical info

information sheets:What is computer telephony integration (CTI)?

features:Buying a business telephone system
International export multilingual websites
Voice and data convergence

related index entries:AUTOMATIC DIALLER
CALL MANAGEMENT
COMMUNICATIONS SERVER
CRM - Customer Relationship Management
SCREEN POPPING
UNIFIED MESSAGING
VoIP - Voice over Internet Protocol




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