Frequently asked questions
doing business on-line
We are moving our business location. Can we take our fixed line numbers with us?
There are technical limitations on fixed line number portability but Ofcom are encouraging as much flexibility as possible. Generally with a landline you can only move within the same exchange area but VoIP and hybrid fixed-mobile services are bringing more options. You can have an existing number forwarded to a new number, working at the same time as the new number until your contacts have got used to using it. You can also have a recorded message which gives the new number while the caller is being redirected and continues after the redirection service has been discontinued. If you start in temporary premises and know you will be relocating some time in the future then you could use a non-geographic number.
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